Service Dispatcher
Quick Apply Full-time 17 hours ago Full Job Description The HVAC Service Dispatcher works directly with the Service Manager to schedule, assign, and dispatch Service Technicians to meet customer service requests.
This position requires an excellent ability to multi-task, organize, prioritize, and provide excellent customer service.
Must be familiar with the surrounding areas and be customer oriented, reliable, accountable, professional, ambitious, and have a friendly positive attitude.
Experience in dispatching a plus but not required.
Job Duties and
Responsibilities:
Take incoming customer calls and direct to appropriate department Work directly with customers over the phone to schedule and coordinate their jobs Update customers throughout the day of any schedule changes Maintain customer database with current information Respond to all messages left overnight.
Web requests, voicemails, other emails Maintain the Service Technicians daily schedules to meet ongoing customer demand Communicate repair status and schedule return trips with customers when parts are in Process credit card payments Requirements:
The ability to multi-task Able to work independently with little supervision and to adapt to a fast-changing environment Experience in software programs such as Microsoft Outlook, Microsoft Excel, Microsoft Word, Adobe Strong communication, problem solving and analytical skills required.
Excellent attention to detail with an eye for accuracy.
Excellent organizational skills.
Capable of identifying and completing critical tasks independently and with a sense of urgency.
Exceptional customer service skills, high level of patience, and professionalism are required Eagerness to learn and grow with the department Key Competencies:
Honesty and integrity Excellent customer service skills Ability communicate empathy with professionalism Ability to prioritize and get things done Critical thinking and problem-solving skills Ability to think on your feet and make quick and accurate decisions Detail-oriented Able to multitask and manage time effectively Proven ability to process high volumes of work with great accuracy ARE YOU READY TO JOIN OUR TEAM? If you want to be part of something bigger than just a job, look no further! You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the community you live in! Job Type:
Full-time Pay:
From $17.
50 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift
Experience:
Customer service:
2 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position requires an excellent ability to multi-task, organize, prioritize, and provide excellent customer service.
Must be familiar with the surrounding areas and be customer oriented, reliable, accountable, professional, ambitious, and have a friendly positive attitude.
Experience in dispatching a plus but not required.
Job Duties and
Responsibilities:
Take incoming customer calls and direct to appropriate department Work directly with customers over the phone to schedule and coordinate their jobs Update customers throughout the day of any schedule changes Maintain customer database with current information Respond to all messages left overnight.
Web requests, voicemails, other emails Maintain the Service Technicians daily schedules to meet ongoing customer demand Communicate repair status and schedule return trips with customers when parts are in Process credit card payments Requirements:
The ability to multi-task Able to work independently with little supervision and to adapt to a fast-changing environment Experience in software programs such as Microsoft Outlook, Microsoft Excel, Microsoft Word, Adobe Strong communication, problem solving and analytical skills required.
Excellent attention to detail with an eye for accuracy.
Excellent organizational skills.
Capable of identifying and completing critical tasks independently and with a sense of urgency.
Exceptional customer service skills, high level of patience, and professionalism are required Eagerness to learn and grow with the department Key Competencies:
Honesty and integrity Excellent customer service skills Ability communicate empathy with professionalism Ability to prioritize and get things done Critical thinking and problem-solving skills Ability to think on your feet and make quick and accurate decisions Detail-oriented Able to multitask and manage time effectively Proven ability to process high volumes of work with great accuracy ARE YOU READY TO JOIN OUR TEAM? If you want to be part of something bigger than just a job, look no further! You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the community you live in! Job Type:
Full-time Pay:
From $17.
50 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift
Experience:
Customer service:
2 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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